How do you simplify and improve customer service while offering a pleasant experience for all users? This is what the bciti intelligent platform offers smart cities and communities—an end-to-end digital solution that optimizes and improves the quality and speed of responses to requests for information from residents and users.
The bciti Knowledge Bank centralizes the collective knowledge of city officials and progressively develops the most up-to-date responses to service requests from residents. With bciti’s digital solution, cities can also measure the popularity and thoroughness of content to provide the best support possible to residents and users. The bciti Knowledge Bank also digitizes content so that questions and responses can be accessed instantaneously, progressively integrating artificial intelligence into city life. The chatbot improves the user experience and offers service 24/7/365, making the bciti Knowledge Bank the perfect opportunity to enter the era of recommendation and improve community decision-making based on user activity.
Explore the possibilities with one of our specialists