Appointment Management
In a perfect world, no one would have to wait. Time is precious and people no longer want to wait in lines. Virtual queuing and automated appointment scheduling are increasingly becoming the norm in a variety of settings. With smart city applications, these services can now be offered by cities.
En Bref:
bciti Appointment Management is a digital solution allowing residents to better manage their time. The tool allows to make an appointment or to join a virtual queue in order to access the various services of the city. Whether it is to pay an invoice, apply for a permit or for any other request, the appointment management service is an essential tool to make life easier for residents.
Innovative and robust features
- Login and unique authentication
- Automated appointment scheduling
- Integration into the virtual queue
- Validation of service availability by point of service
- Waiting time per service available on the application
- Configured according to the services offered by the city
- Distribution of appointments according to the availability of employees and the services offered at the various points of service
- Possibility to make an appointment at any time
- Assurance that the desired service is available at the chosen service point
- Notification to citizens (recall, modification, cancellation, etc.)
Benefits for users :
- Possibility to make an appointment at any time
- Reduced waiting time
- Assurance that the desired service is available at the chosen service point
- Impossible to forget an appointment thanks to automated reminders (email and SMS)
- Increased citizen satisfaction
- Reduced waiting time
Benefits for the city / community :
- Increased organizational efficiency
- Attribution of appointments according to the availability of employees and the services offered at the various points of service
- Better tracking of different appointments for optimal resource planning
- Easy and quick to implement
- Administrative control
Discover the benefits of the bciti portal for your city or community
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